PROFESSIONAL EXPERIENCE
BNC Voice– Mount Kisco, NY 2010- Present
Network/VOIP Technician
- Configure Edgewater Networks QOS VOIP routers and switches.
- Allocate bandwidth priorities for our customers’ needs.
- Perform both on-site and remote technical support.
- Lan/Wan, VLan, VPN, NAT, Firewall, and SIP support.
- A firm understanding of the OSI model, subnetting, and routing protocols.
- Able to trouble shoot VOIP errors through packet capture applications.
Telsource Corp– Fairfield, NJ 2009-2010
Network/VOIP Technician
- Rack and stack Cisco routers and switches.
- Install Cisco VOIP phones.
- Configure Cisco 1841 and IAD 2400 series routers.
- Perform both on-site and remote troubleshooting of hardware and software.
Broadview Networks– Rye brook, NY 2005-2009
Telephone/Data Technician
- Install Nortel Networks BCM 50e BCM 400 for small, mid and large size companies.
- Run cable, assemble data racks, cross connects, patch panels in numerous data centers.
- Service some Avaya phone systems, mostly Merlin Magix.
- Work with all of the customers to find out how they wanted their phone system to work for them.
- Assist the Broadview data team with installing Cisco routers and switches.
- Program ACD, IVR, VOIP for various Broadview customers.
Nationwide Communications– Orlando, Fla 2003-2005
Telephone Technician
- Install and maintain Nortel Networks MICS, CICS, and Call Pilot VM.
- Install and Maintain Avaya/Partner PBX systems.
- Supervise a crew of 5 Telecom Professionals’ during various installations.
- Maintain telecom equipment for Washington Mutual bank branches.
- Install and terminate cat 3, 5, 5e, 6, and coaxial cable.
Associated Telephone Design– New York, NY 1997-2003
Telephone Technician
- Install and maintain Nortel Networks Option 11-81, MICS, CICS, and Call Pilot VM.
- Advise the sales team on how to meet the customer’s needs.
- Install various types of low voltage cabling, jacks and termination points.
- Interact between client and vendors to resolve issues and maintain optimal system performance.
Stephen Mulligan
Maspeth, NY 11378
646-592-5512
Smulligan1986@yahoo.com
Certifications and Education
- · Currently attending college for my Associate’s degree in Information Technology.
- · Cisco Systems CCENT Certified
- · Nortel Networks Certified Technology Specialist.
- · Nortel Networks Certified Support Specialist.
- · Nortel Networks Call pilot 2.x/3.0
- · Nortel Networks VOIP BCM 3.0
- · Technology standards and protocols in IP telephony solutions for BCM3.6 to BCM50
- · Nortel Networks Meridian 1 database
- · Recently completed 20 week program for MCITP/CCNA Certification.
Technical Skills
- Design specialist
- Trained over 30 people at a time on how to use their phones
- Surveyed job sites for all my employers
- Ability to work independently
- Knowledgeable of the Tri-State area
- Professional demeanor
- Ability to multi-task effectively
- I own all the necessary Telecom/IT tools.
The Technician Partition......by Stephen Mulligan 